Privacy Policy

Privacy Policy

Welcome to Hope Plants Dubai ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), when you visit our website https://hopeplantsdubai.com, make an inquiry, or use our plant rental and decor services anywhere in the UAE.

1. Information We Collect

1.1 Personal Information

When you interact with our website or contact us, we may collect:

• Full Name

• Email Address

• Phone Number

• Company Name (if applicable)

• Event or Rental Details

• Billing and Delivery Address

• Payment information when you make a booking or purchase

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

• IP Address

• Browser Type and Version

• Device Information (e.g., type, operating system)

• Pages You Visit and Time Spent

• Referral URLs

This data helps us improve site performance, user experience, and marketing efforts.

2. Legal Basis for Processing Your Information

We will only process your personal information when we have a legal basis to do so, primarily relying on your consent. By submitting your information or continuing to use our site and its services, you consent to the processing activities described in this policy.

3. How We Use Your Information

We use the collected information for the following purposes:

• Responding to your inquiries and fulfilling booking or service requests.

• Providing and managing plant rental or event decor services.

• Processing payments, sending invoices, and managing deliveries.

• Improving our website and services through analysis of user behaviour.

• Sending updates, offers, and promotions if you have explicitly opted in.

• Ensuring compliance with applicable UAE regulations and enforcing our Terms and Conditions.

We do not sell or rent your personal data to third parties.

4. Cookies, Tracking Technologies, and Automated Processing

We use cookies and similar technologies to improve website functionality and user experience. We also use third-party services for advertising and analytics.

Google Ads & Analytics: We use services like Google Ads and Google Analytics. Google may place cookies on your browser to collect data for purposes such as displaying targeted advertising to you on other websites (remarketing). This process, known as profiling, helps personalize your ad experience.

Meta Pixel: We may also use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising and to build custom audiences.

Opt-out: You can manage or disable cookies through your browser settings. You can also opt-out of personalized advertising from Google by visiting Google’s Ad Settings.

By using our site, you acknowledge and consent to our use of these tracking technologies.

5. Sharing Your Information

We may share your information in limited situations with the following categories of third parties:

Service Providers: For payment processing, delivery, marketing support, and web hosting. We ensure these providers are under contract and obligated to protect your data.

Analytics and Advertising Partners: We share limited, pseudonymised data with third-party partners such as Google and Meta for analytics and to provide personalized advertising.

Legal Compliance: If required by UAE law, regulation, or a court order, or to protect our legal rights.

Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

6. International Data Transfers

Our service providers, such as Google, may process and store data on servers located outside the UAE. We will take all reasonable steps to ensure that your personal data is treated securely and in accordance with this policy, and that such transfers comply with PDPL requirements. By using our services, you consent to such transfers.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your data against loss, theft, or unauthorised access. This includes secure hosting, SSL encryption, and restricted internal access to personal data.

8. Your Rights

Under UAE data protection laws, you have rights including accessing, correcting, and requesting the deletion of your personal data. You can also withdraw consent and object to automated processing like profiling. To exercise these rights, contact [email protected] with your specific request.

9. Third-Party Links

Our site may link to external websites, but we are not responsible for their privacy practices or content.

10. Data Retention

We keep your personal information only as long as needed for the purposes in this policy or as legally required in the UAE.

11. Changes to This Policy

This policy may be updated periodically, with changes posted here. Continued use of our site means you accept the updates.

12. Contact Us

For questions, contact us at:

Hope Plants Dubai

United Arab Emirates

[email protected]

https://hopeplantsdubai.com

Last Updated: November 1, 2025